Support
What our support covers.
Every customer talks to people who know WordPress. Here’s exactly what’s included with hosting, what the Manage plan adds, and how to reach us.
Every hosting customer
On the Manage plan
One-off jobs · $150/hour
Side by side
Hosting support vs. the Manage plan.
| Hosting only | With the Manage plan | |
|---|---|---|
| Server problems | Fixed by us | Fixed by us |
| Something wrong with your site | We diagnose it and explain the fix | We fix it for you |
| Core, theme and plugin updates | You run them | We run them weekly and check the site |
| Off-site backups and storage | Add-on storage available | Daily, storage included |
| Small technical jobs | One-off, $150/hour | Included (under 30 minutes) |
| Hack cleanup | One-off, $150/hour | Free, however long it takes |
Get help
How to reach us.
Open a ticket
Open a support ticket in the client area so it reaches the right person and you can track it.
Response times
Most requests are handled the same business day.
Questions
Support FAQ.
Will you fix problems with my site if I only have hosting?
Server problems are always ours to fix. If your site itself breaks, we’ll find what’s wrong and tell you how to fix it. Having us make the fix is part of the Manage plan, or available as a one-off job at $150/hour.
What’s the fastest way to get help?
Open a ticket in the client area. Most requests are handled the same business day.
Do you support sites that aren’t hosted with you?
Yes, on the Manage plan, which works with any host. One-off jobs also work on any host.
Do you offer reseller hosting?
Not officially. You can host multiple sites on our larger plans and VPS plans, but you must support your own customers. We only provide support to the account owner.
Iridium Hosting · rare support, on purpose
Take the day off. We’ve got the site.
Start the Manage plan today. Month-to-month, any host, and a real engineer who knows WordPress on the other end.