FAQ
Frequently asked questions.
Answers about the Manage plan, shared hosting and VPS plans. Can’t find what you need? Ask us.
The Manage plan.
What does the Manage plan include?
Weekly core, theme and plugin updates, daily off-site backups with storage included for covered sites, repair or rollback when an update fails, small technical jobs under 30 minutes, free hack cleanup, domain email setup and site improvement suggestions.
Does it work if my site is hosted somewhere else?
Yes. The Manage plan works with any host.
Is there a contract?
No. We only want to work with people who are happy working with us, so we don’t lock anyone in. The Manage plan is month-to-month, and hosting and VPS plans include a 30-day money-back guarantee.
How quickly do you respond to requests?
Most requests are handled the same business day.
Why is it called Iridium Hosting?
Iridium is one of the rarest elements on Earth. Hosting backed by people who actually know WordPress is just as rare, and that’s what we set out to offer.
Hosting.
What is the difference between shared hosting and a VPS?
Our shared hosting is a shared environment: you share server resources and software licensing costs with other users, which keeps prices low, and CloudLinux puts a virtual cage around your account. If your site uses a lot of resources or needs special configuration, a VPS gives you dedicated resources and much higher limits.
Will you fix WordPress problems on my hosting plan?
Every hosting plan includes support from people who know WordPress, and server problems are always ours to fix. If your site itself breaks, we’ll find what’s wrong and tell you how to fix it. Having us make the fix for you, like plugin conflicts, broken updates and hack cleanup, is part of the Manage plan, or available as a one-off job at $150/hour.
Does your hosting come with a control panel?
Yes. Shared plans include cPanel. VPS plans run the GridPane stack by default, with the InterWorx control panel available if you need a traditional one.
Do you have servers in my country?
Shared hosting runs in the United States. VPS plans can be launched in the United States, Australia, France, Germany, Japan, Korea, the Netherlands, Singapore and the United Kingdom.
Do I need to transfer my domain to you?
No. You only need to point your DNS records to our servers.
Do you offer reseller hosting?
Not officially. You can host multiple sites on our larger plans and VPS plans and sell sites to your customers, but you must support them yourself. We only provide support to the account owner.
Can I run an online store?
Absolutely. We recommend a VPS for WooCommerce stores because they need more resources than a standard WordPress site.
Do you offer unlimited space?
No. Any host that says it does limits you somehow. Our limits are posted for each plan.
Can I have SSH or root access?
We don’t provide root access on any server. SSH access is available on VPS plans on request; shared plans don’t include it.
Can I use Cloudflare?
Yes, and we encourage it. Cloudflare adds a security layer and in most cases helps your site load faster worldwide.
What web server do you use?
Shared plans use LiteSpeed. VPS plans use NGINX with the GridPane stack, or Apache with InterWorx.
Do you host email?
No. Keeping email off your web server is better for security and deliverability. Our domain email service sets you up with a proper provider.
Is there a money-back guarantee?
Yes. Hosting and VPS plans include a 30-day money-back guarantee. See the refund policy.
Do you build websites?
Yes, through our sister site, 509 Brand, which designs and builds custom WordPress websites.
Iridium Hosting · rare support, on purpose
Take the day off. We’ve got the site.
Start the Manage plan today. Month-to-month, any host, and a real engineer who knows WordPress on the other end.